IN-PERSON CAR INSPECTION — TERMS & CONDITIONS (Full Legal Version — United Kingdom) Last updated: 2025
1. Introduction These Terms & Conditions (“Terms”) govern all services provided by IN-PERSON Car Inspection (“we”, “us”, “the Company”) to the client (“you”). By booking an inspection, submitting a request, or using any of our services, you confirm that you have read, understood and agreed to these Terms. These Terms apply to all service packages, including:
Single Inspection
Expert for a Day
Full Selection (Complete Search & Inspection)
Hybrid/EV battery health check
Travel-based inspections (with mileage fees)
2. Scope of Services We provide independent pre-purchase vehicle inspections and advisory services, including:
Final recommendation: Buy / Buy with repairs / Avoid
2.3 Hybrid & EV battery checksNon-invasive OBD reading using certified tools:
SOH (State of Health)
SOC (State of Charge)
Temperature data
HV battery DTCs
We do not dismantle or open HV systems.
3. Limitations of Inspection Our inspection is visual and non-invasive, meaning we do not:
remove covers, panels or wheels
lift the car on a ramp
dismantle mechanical components
perform pressure or leak-down tests
guarantee the absence of hidden or intermittent faults
predict future failures
The report reflects only the condition observed at the time of inspection. We are not liable for issues that cannot be detected visually or electronically.
4. Hybrid / EV Health Check Disclaimer Hybrid and EV checks are limited to OBD data reported by the vehicle. We do not open, remove or access high-voltage modules. All readings (SOH, SOC, temperature ranges, voltage balance) represent the car’s self-reported data at inspection time, which may not reflect the true internal condition of the battery. This process complies with HSE (UK) and manufacturer safety standards.
5. HPI & Documentation Disclaimer We perform HPI and MOT checks using third-party services. We are not responsible for:
errors or delays in third-party databases
incomplete or missing service history
hidden seller information
Our report is based on the documentation made available to us.
6. Test Drive Conditions A road test is only performed if:
the seller gives explicit permission
the vehicle is road-legal (MOT, tax, insurance)
the environment is safe
weather and traffic conditions allow it
If any condition is unsafe, we reserve the right to decline the test drive.
7. Pricing & Payment Terms Payment must be made:
prior to the inspection, or
onsite before the final report is released.
7.1 Travel / Mileage Fee
Within 30 miles of Darlington → free
Beyond 30 miles → £0.70 per mile
7.2 Pricing for Full Selection package
Minimum fee: £650
For vehicles priced over £20,000, an additional fee of 3% of the vehicle’s purchase price applies.
8. Inspection Limits & Liability 8.1 No warranty Our inspection is not a warranty, guarantee, insurance, or financial assurance. 8.2 Liability limitations Our total liability is limited to the amount you paid for the service. We are not responsible for:
mechanical failures occurring after the inspection
hidden defects not visible during a non-invasive check
intermittent faults not active at the time of inspection
future repair costs
depreciation or market fluctuations
issues caused by previous repairs or poor maintenance
undisclosed seller fraud
8.3 No liability for seller behaviour We are not responsible if:
the seller misleads or hides information
the seller cancels, delays or changes the appointment
the vehicle is moved, unavailable or sold prior to inspection
9. Right to Remedy (Important) Before raising a complaint or chargeback, you must give us:
written notice of the issue, and
reasonable opportunity to reassess the vehicle or documentation.
If you do not allow us to perform a re-inspection, any claim may be invalid.
10. Client Responsibilities You must ensure:
the seller is informed and agrees to the inspection
the vehicle is accessible
the car is safe to inspect and drive
the location is not hazardous
keys, documents and fuel/charge are available
correct search criteria are provided in writing
Any major change of criteria may require an additional fee.
11. Cancellation Policy
11.1 For Single Inspection
Cancel ≥ 24 hours → free
Cancel < 24 hours → 50% fee
If inspector already travelled → full fee applies (plus mileage)
11.2 For Full Selection package Cancel before shortlist provided → no charge
Cancel after shortlist but before inspections → we retain 50%
Cancel after the first onsite inspection → you pay for completed inspections at the discounted sourcing rate
No refunds after purchase confirmation
12. Ownership of Reports Inspection reports, photos and videos remain intellectual property of IN-PERSON Car Inspection. Clients may use them only for personal purchasing decisions. You may not:
publish the report publicly
share it with the seller for advertising purposes
post it online without permission
modify or misrepresent our findings
resell or distribute the report
13. Dispute Resolution We aim to resolve all issues amicably. If a dispute cannot be resolved internally, it will fall under the exclusive jurisdiction of the courts of England and Wales.
14. Data Protection & Privacy (GDPR) We comply with:
UK GDPR
Data Protection Act 2018
We collect only the information necessary to:
process your booking
contact you
conduct the inspection
deliver the report
We do not sell or share data with third parties except for:
HPI checks
payment processors
essential service providers (where required)
You may request deletion or correction of your data at any time.
15. Updates to These Terms We may update these Terms occasionally. The latest version will always be published on our website. Using our services after updates means you accept the revised Terms.
16. Acceptance By booking an inspection, you acknowledge and agree to these Terms & Conditions.
