🔵 IN-PERSON Car Inspection — Privacy Policy
Effective Date: 14/11/2025
At IN-PERSON Car Inspection (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring full transparency in how we collect, use, store and protect your personal information. This Privacy Policy explains what data we collect, why we collect it, how long we keep it, and what rights you have under the UK GDPR.

IN-PERSON Car Inspection acts as the Data Controller for all personal information collected through our website, booking forms, email, messaging apps, and any related communication channels.
This policy applies to our website https://inpersoncarinspection.com, all its pages, and all services provided by us.

1. Information We Collect
We collect two categories of information:
• Voluntarily provided (you give it to us)
• Automatically collected (your device/browser sends it)
1.1. Voluntarily Provided Personal Information
You provide this information when you contact us, submit a booking request, request an inspection, or communicate with us in any way:

• Full name
• Email address
• Phone number
• Inspection type and vehicle details
• Messages, notes, and enquiries
• Address (only if required for an on-site service)
• Any files or photos sent by you relating to a vehicle

Why we collect it:

• To respond to your enquiry
• To provide inspection services
• To contact you regarding your booking
• To prepare reports and conduct inspections
• To maintain business records as required by law

1.2. Automatically Collected Information
Collected when you visit our website:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on website
• Cookie data
• Error logs (if website errors occur)

Why we collect it:

• To improve website performance
• To diagnose technical issues
• For security and fraud prevention
• For analytics and optimisation

2. Data We Do NOT Collect
For clarity and trust, we confirm that we do NOT collect:

• Payment card numbers
• Bank card data
• Sensitive data (health, religion, political views)
• Biometric data
• Geolocation tracking
• Data of anyone under 18

Children’s Data Our services are not intended for individuals under 18, and we do not knowingly collect information from minors.

3. Lawful Bases for Processing (UK GDPR)We process your personal information only when legally allowed:
3.1. Consent
When you submit a form or contact us voluntarily.
3.2. Contract
To carry out inspection services you request.
3.3. Legitimate Interests
Including:

• Improving our services
• Responding to enquiries
• Fraud detection
• Maintaining business records

A Legitimate Interest Assessment (LIA) has been conducted.
3.4. Legal Obligation
We retain certain records for tax and accounting purposes.

4. Payments and Financial Information
We do not collect or store payment card details on our website.
Any payment is processed securely through third-party providers (e.g., bank transfer, payment links).
These providers act as independent data controllers for payment data.

5. Data Storage Location
All personal data is stored on secure servers located in the United Kingdom or the European Economic Area (EEA).
If any data is processed outside the UK/EEA, we ensure that ICO-approved safeguards, such as Standard Contractual Clauses, are in place.

6. Data Sharing
We NEVER sell or trade personal information.
We may share data only with:

• Hosting providers
• Email service providers
• Analytics services
• Subcontractors (when necessary for an inspection)
• Legal authorities (only when required by law)

All third-party providers comply with UK GDPR.

7. Cookies
Our website uses cookies to:

• Improve performance
• Enable essential website functions
• Personalise user experience
• Analyse site traffic

You can manage cookie preferences at any time through our Cookie Banner or your browser settings.
We use the following cookie categories:

• Strictly Necessary Cookies
• Performance Cookies
• Functionality Cookies
• Analytics Cookies

8. Communication Channels (Email, SMS, WhatsApp)
When you contact us via WhatsApp, SMS, or email:

• These services have their own privacy policies
• We cannot control their internal security
• We only use your messages to respond and provide our service

9. Data Retention
We retain data only as long as necessary:
When no longer needed, data is deleted or anonymised.

10. Security Measures
We use appropriate technical and organisational measures to protect your data:

• Encrypted website (HTTPS)
• Secure servers
• Limited access to personal information
• Monitoring of system activity
• Strong authentication for admin access

Security Incident Response
In case of a data breach affecting your rights:

• We will notify you without undue delay
• We will notify the Information Commissioner’s Office (ICO) if required

11. Your Rights Under UK GDPR
You have the right to:
✔ Access - Request the data we hold about you.
✔ Correction - Ask us to correct inaccurate information.
✔ Erasure - Request deletion (where legally applicable).
✔ Restrict processing - Limit how we use your data.
✔ Object - Object to processing based on legitimate interests.
✔ Data portability - Receive your data in a machine-readable format.
✔ Withdraw consent - Withdraw consent anytime (does not affect past processing).
✔ Complain to the ICO - www.ico.org.uk

12. Data Subject Access Requests (DSAR)
We respond to all requests within 30 calendar days, as required by UK GDPR.
To make a request, contact us at:
📧 inpersoncarinspect@gmail.com

13. Third-Party Links
Our website may contain external links.
We are not responsible for the privacy practices of those third-party websites.

14. Changes to This Policy
We may update this Privacy Policy to reflect:

• changes in the law
• updates to business operations
• improvements to data protection practices

Updated versions will be posted on this page with a revised "Effective Date".

15. Contact Us
For any questions about this Privacy Policy or how we process your data, contact us:
🔵 IN-PERSON Car Inspection
📧 inpersoncarinspect@gmail.com
🌐 https://inpersoncarinspection.com